Shop Policies and Returns Information
Please take into account when ordering that our items are vintage and in most cases second-hand, meaning they’ve had previous owners and have most likely been worn before.
We hope you will love your items even if they have small imperfections. With this in mind, we will not accept refunds for items having signs of previous use or which look old.
Full refunds will only be issued if an item is drastically different than described and/or photographed.
We accept no responsibility for damage or loss during delivery.
If an item is returned with the intention of being refunded, we expect the item's condition to be the same as when it was shipped.
Shipping costs are the responsibility of the customer and will not be refunded.
How to Return
Please contact us within 7 days of delivery with details of your order and the item(s) you would like to return. Contact us via the following email:
Then ship the item back within 14 days of delivery to the following address:
The Marmalade Vintage
11 Thirlmere Road
Your item(s) will be shipped within 1-3 business unless we contact you and tell you otherwise.
Please allow up to two weeks delivery for UK packages and up to 4-5 weeks for international packages. Please note, they should typically arrive much earlier than this but sometimes there are delays in delivery which are out of my control. Thank you for your understanding.